Refund Policy

Cancellation before service

Cancel at least 24 hours before your appointment: 100% refund.

Cancel less than 24 hours before your appointment: 50% refund.

If Massage to Bond cancels

You may choose a full refund or a rescheduled appointment.

Completed or partially completed services

Completed services are non-refundable. If a service ends early at the client’s request, unused time is generally non-refundable.

Refund processing

Approved refunds are returned to the original payment method. Banks and card issuers may take 5–10 business days to display the credit.

How to request a refund

Submit the Request a Refund form with your order number and order email. Submission does not guarantee approval.